Privacy policy

Last Updated: December 2025

Nun Skincare (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and share your information when you:

  • Visit our website (www.nunskincare.com.au)

  • Purchase our products

  • Subscribe to our emails or SMS

  • Contact us or interact with us online

By using our website, subscribing to our communications, or purchasing from us, you agree to this Privacy Policy and our Terms & Conditions.

Information We Collect

We may collect personal information when you:

  • Place an order

  • Create an account

  • Subscribe to email or SMS marketing

  • Contact us via email or contact form

  • Browse the website (through cookies and analytics)

This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order history

  • Payment details (processed securely via third-party providers – we do not store full card numbers)

  • Device information, IP address, and browsing data (pages viewed, time on site, referring source, etc.)

Why We Collect Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support and respond to enquiries

  • Send order confirmations, shipping updates, and service messages

  • Send marketing communications where you’ve opted in (email/SMS)

  • Improve our website, products, and customer experience

  • Detect and prevent fraud or misuse

  • Comply with legal and tax obligations

Legal Basis (Best-Practice Framework)

Even though GDPR/CCPA may not formally apply to all users, we follow similar principles.
We rely on:

  • Contract – to process and deliver your order

  • Consent – for email/SMS marketing and certain cookies

  • Legitimate interests – to improve our services, prevent fraud, and understand site usage

  • Legal obligation – to meet record-keeping and tax requirements

Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties who help us operate our business, such as:

  • Shopify (e-commerce platform)

  • Payment processors (e.g., Stripe, PayPal, Shop Pay)

  • Shipping and fulfilment providers

  • Email and SMS marketing platforms

  • Analytics and advertising tools (e.g., Meta, Google Analytics), where enabled

These providers only receive the information necessary to perform their services and are not permitted to use it for their own unrelated purposes.

We may also share information if:

  • Required by law, regulation, or legal process

  • Needed to protect our rights, property, or safety

  • In connection with a business sale, merger, or restructuring (where your data may be transferred as part of the business assets)

Shopify & Payment Security

Our store is hosted on Shopify, which provides secure e-commerce infrastructure and stores your data on servers protected by firewalls.

If you complete a purchase using a direct payment gateway:

  • Your payment data is processed in line with PCI-DSS (Payment Card Industry Data Security Standard).

  • Your payment information is only stored for as long as needed to complete the transaction.

For more detail, you can review Shopify’s Privacy Policy directly.

Cookies & Site Tracking

We use cookies and similar technologies to:

  • Keep your cart session active

  • Remember preferences

  • Analyse site traffic and performance

  • Support marketing and retargeting (where enabled)

You can manage or disable cookies through your browser settings. Please note that some features (like checkout) may not work correctly if cookies are disabled.

SMS & Text Marketing (If Enabled)

If you opt in to SMS:

  • You may receive messages about your order (confirmations, delivery updates), abandoned carts, or promotional offers.

  • You can opt out at any time by replying STOP to a message or contacting us directly.

  • Standard message and data rates may apply.

SMS services are managed via a third-party SMS platform, which only uses your data to deliver these messages.

Managing Your Information

You can:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your personal data (where we are not legally required to retain it)

  • Unsubscribe from marketing emails at any time using the link in our emails

  • Opt out of SMS by replying STOP or contacting us

To exercise any of these rights, contact us at:
📩 hello@nunskincare.com.au

Children Under 13

Nun Skincare is not directed at children under 13, and we do not knowingly collect personal information from anyone under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.

International Users

Our website is operated from Australia. If you are accessing our site from outside Australia (including the EU or other regions), please be aware that:

  • Your information will be transferred to, stored, and processed in Australia and in other locations where our service providers operate.

  • By using our site, you consent to this transfer and processing under Australian privacy law.

We take reasonable steps to ensure your data is handled securely and in line with this Policy.

Your Rights (Australia + Best-Practice)

Under Australian privacy principles—and as a best-practice approach inspired by GDPR—you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal data (unless we must keep it for legal or tax reasons)

  • Withdraw consent to marketing communications at any time

To make a privacy request, email: hello@nunskincare.com.au

Data Retention

We retain personal information for as long as necessary to:

  • Fulfil your orders

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce our agreements

Marketing data is retained until you unsubscribe or request deletion.

Changes to This Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the revised Policy.

Contact Us

If you have any questions or concerns about how we handle your data, contact us at:
hello@nunskincare.com.au

Thanks for trusting us with your skin and your information. We take both seriously.